Frequently Asked Questions
Socks
Do you have more styles coming?
We sure do! We have lots more styles in the works. We couldn't wait to get our socks out to the world so we thought we would start small but more styles, colours and designs will be added soon.
Are your socks gender specific?
Hells no! They are made for everyone because the idea that pink is just for girls gives us the icks.
What size should I get?
Check out our size guides on each of our product pages. Socks are pretty forgiving so it depends on how you like your socks to fit. We suggest sticking to the size guide if you are using them for sports for the best fit.
Why organic cotton?
We use organic cotton for superior breathability, effective moisture-wicking properties, and a reduced environmental footprint. With no synthetic pesticides or fertilisers, it's an eco-conscious choice supporting sustainable agriculture. The material's hypoallergenic nature ensures comfort for sensitive skin, and its durability aligns with our commitment to quality. Choosing our sports socks means opting for a blend of performance, sustainability, and responsible sourcing.
Do you use any synthetic materials?
Yes, in order to make them technical, stretchy and to retain their shape we use some rubber elastane, polyester and spandex.
What do you mean by sustainable?
Unlike conventionally grown cotton, the cultivation of organic cotton relies on natural processes, omitting synthetic pesticides and fertilisers. This not only protects the environment by preventing water contamination and soil degradation but also promotes biodiversity. Organic cotton farming typically employs crop rotation and natural pest predators, fostering healthier ecosystems. In addition, the absence of genetically modified organisms (GMOs) in organic cotton contributes to the preservation of genetic diversity. By choosing organic cotton, we are making a conscious decision to reduce the ecological footprint of textile production, supporting a more sustainable and harmonious relationship between agriculture and the planet.
What do you mean by ethical?
We are committed to ethical practices and are always looking to improve on what we do. Our use of organic cotton is a conscious choice towards sustainability, eliminating the use of synthetic pesticides and fertilisers. We also take a compassionate stance – our socks contain no animal products.
Is your packaging compostable?
Yes!!! Everything including our tissue paper, stickers, card and postage bags and labels are home compostable.
How do I care for my socks?
We recommend washing them below 40C and line drying them or tumble drying them on low heat. Don't bleach, iron or dry clean them (who does that anyway?). And lift your feet when you walk!
Are your socks suitable for people with allergies or sensitive skin?
Organic cotton is a fantastic for sensitive skin. With no harsh pesticides or synthetic chemicals, it's naturally hypoallergenic, minimising the risk of irritation. Organic cotton is soft, breathable, and gentle giving comfort without compromise.
Can I wear them for different sports?
There are no rules here! The tech in each sock makes them super versatile for all activities (or just lounging around) so break all convention and wear them for whatever occasion you like.
Do you offer bulk or wholesale pricing for retailers?
We do. Visit our stockist page for more info.
Are your socks vegan?
Yes. Our socks do not contain animal products.
Orders & Shipping
Where do you ship to?
We currently ship to New Zealand, Australia, Canada, USA and UK. We plan to add more countries on very soon!
How much is shipping?
Orders below $45 NZD
- New Zealand: $4.95
- Australia: $14.95
- UK, US & Canada: $19.95
Orders over $45 NZD
- New Zealand: FREE
- Australia: $9.95
- UK, US & Canada: $14.95
Above prices are in NZD dollars and will be converted to your local currency at the exchange rate at the time of your order.
Estimated Delivery Times
Our target delivery times within New Zealand are 3-4 working days.
Our target delivery times for Australia are 4-7 working days and for Canada, UK & US it is 7-13 working days.
How long will it take to get my order?
Once you place your order, we'll send you an email to confirm it. We'll process and ship your items within 1 business day of your order confirmation, and send you an email with your tracking number when we do.
Estimated Delivery Times
Our target delivery times within New Zealand are 3-4 working days.
Our target delivery times for Australia are 4-7 working days and for Canada, UK & US it is 7-13 working days.
Shipping may take longer during holiday periods as the couriers get slammed!
How do I track my order?
As soon as we ship your order, you will be sent an email with your tracking code.
Returns
What happens if I get a faulty product?
We will be horrified! Please get in touch at: orders@dobettercolab.com
Can I return or exchange socks if they don't fit or if I'm unhappy with my purchase?
We encourage you to carefully choose your socks. Unfortunately, we don't accept returns.
Have more questions?
Send us an email and we'll respond asap.